Reference

Open your Privacy Policy view

Account creation, DANA, OVO, GoPay and QRIS checks, cookie choices, and support records are covered here so you know what we collect before you open your account.

Account dataPayment recordsCookie choicesSupport requests
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CONTACT ROUTES

Check your privacy contact paths

Fast privacy help matters when a payment receipt or phone number is tied to your account. We keep contact routes simple: live chat in the lobby, WhatsApp for follow-up, and email when you need a written record. Our team is available 09:00-23:00 WIB, and every privacy request starts with account verification before any record is shared or changed. This protects you from accidental disclosure.

Team online

Live chat

Open live chat from the privacy page or wallet screen between 09:00 and 23:00 WIB. Share your account ID and the data concern; we ask only the checks needed to locate your record.

WhatsApp

Message WhatsApp during the same hours when you need a copy of payment data tied to DANA, OVO, GoPay or QRIS. We may ask for the registered phone number before sharing anything.

Email request

Send privacy requests to [email protected] if you need a written trail. Include your username, registered phone, and request type, such as correction, access, cookie concern, or account closure data.

DATA CONTROLS

Browse your data controls inside doktor88

Clear controls make privacy easier to manage after you join. Inside your account, Profile and Security pages show the steps for password changes, device checks, and phone updates.

Account data

We keep the details you submit at account creation, including username, phone number, and login email where used. Game session records from Andar Bahar or Treasures of Aztec help us resolve disputes.

Payment records

DANA, OVO, GoPay and QRIS references are stored with timestamps, wallet direction, and status checks. We use them to match deposits or withdrawals, not to view your separate wallet balance.

Cookie choices

Cookies remember language, device fit, and session status. On Android Chrome, go to Settings > Site settings > Cookies; on iPhone Safari, use Settings > Safari to adjust browser storage choices.

Security checks

Profile > Security > Change password is the first account step after any privacy concern. We also track failed login attempts and device changes so support can help confirm it is you.

Retention window

We retain account, payment, chat, and game-session data only for operational needs, dispute handling, and legal duties that may apply. When retention is no longer needed, we remove or anonymise the record.

Correction requests

If your phone number, name format, or wallet reference is wrong, ask support to correct it. We may request a fresh OTP or payment proof before editing records tied to your account.

Discover answers about your privacy rights

These privacy answers cover the requests we receive from Indonesia account holders: what data is collected, how payment references are stored, and how to ask for changes. If your situation includes a withdrawal, a device change, or a locked phone number, contact support first so we can verify the account before handling records. Keep your username ready and do not send wallet PINs.

We collect the details needed to identify and secure your account: username, phone number, password record, IP address, device type, and payment references when you use DANA, OVO, GoPay or QRIS.

Payment references let us match deposits, withdrawal requests, reversals, and wallet checks. Support can see transaction status and timestamps, but we do not receive your full separate wallet activity from those services.

Yes. Contact live chat, WhatsApp, or [email protected] with your username and registered phone. We verify the request first, then send the relevant account, payment, cookie, or support records through a safe channel.

Yes. Start with Profile > Security, then contact support if the field cannot be changed by you. We may ask for OTP confirmation or payment proof before updating records linked to withdrawals.

We keep chat logs, account status changes, and game-session records for operational checks, dispute handling, and legal duties that may apply. The exact period can differ by record type and local requirements.

Yes. For Android Chrome, use Settings > Site settings > Cookies. For iPhone Safari, use Settings > Safari. If cookies are blocked, login memory and some security checks may not work as expected.

Access and eligibility depend on local law and are available only where local law permits. Privacy requests are still handled through our support routes, but some account actions may be limited by legal requirements.

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